The Impact of English Language Skills on the Employee Performance

ABSTRACT

This study aims to find the relationship and impact of English language skills on employee performance. The English language skills, represented by its dimensions (listening, speaking, reading, and writing skills), are stated as the independent variable, while employee performance is the dependent variable.

To address the study problem, three main hypotheses are proposed for testing. The research is divided into two parts. The first part involves discussing the theoretical aspects related to the study variables. The second part represents the field aspect of the study, where the causal relationship between the study variables in the Directorate of Relations of the studied universities is examined. The sample consists of 14 Directorates of Relations/ public universities, where the questionnaire form was distributed randomly using Google Form, with a total of (102) forms distributed and (95) valid forms collected for analysis. After entering the collected data from the sample respondents' questionnaire answers into the statistical analysis program (SPSS v.26), a set of findings was obtained. The most significant finding is the presence of a strong significant correlation between the variables and their dimensions at both the overall and partial levels. The correlation coefficients are high, confirming a strong association between the variables. The results also confirm a significant impact of English language skills at the general level, indicating the researched universities' interest in practicing the dimensions of English language skills (listening, speaking, reading, and writing) for better employee performance.

Based on the results, the researcher presents a set of suggestions, the most important of which is the necessity for universities to prioritize their employees by providing them with training courses to enhance their language skills, especially in English, to strengthen relationships with other international universities and establish a culture of English language skills within the Directorate of Relations of the participated universities. This should be embraced by employees and reflected in their behavior and knowledge to improve their performance efficiency.

The study concludes with a set of future research suggestions to assist researchers in conducting research and studies related to the current study variables.

Keywords: English language skills, Employee performance, Directorate of Relations, Public Universities.